For independent shops with one to five bays. Repair orders, inspections with photos, estimates the customer approves on their phone, technician time, parts and your numbers, from drop-off to pickup.
The demo is a made-up shop, Sample Auto Service, with made-up customers. Press anything you like.
Try it now at shop.tessavio.com
Watch it work before you talk to anyone.
Usually after hours or on a Saturday: your services, labor rate and bays go in, and your staff are shown how to use it. Farther away, we set it up with you online.
Export all of it, any time.
How a repair order moves through Tessavio Auto.
The car gets its repair order number. A booked job is already on it.
Items marked red, yellow or green, with photos of what's worn.
Sent to the customer as a link, by text or email.
The customer approves or declines each job on their phone and signs.
The technician punches on and off and writes the cause and correction.
Tracked from needed to ordered, received and installed.
At the counter, or the customer pays from their phone.
The car goes home. The gross profit and hours land in the shop report.
Every card below has a short video of that part of the software. All the how-to videos on one page →
Where every car is, who is working on it, and what it is waiting for.
Every open repair order is a card in the column of its stage: checked in, waiting on the customer's OK, waiting on parts, in progress, ready for pickup. Move a card and the repair order and the customer's status page change with it.
The floor map shows which car is in which bay and who is on it. A TV on the shop wall can show it with the last-name initial only and no plates.
Each technician sees only their own jobs, with big buttons: Start, Pause with a reason, and Done with the cause and correction. The shop report puts billed hours next to the hours each technician was actually punched on.
One list of every part on open repair orders: needed, ordered with its ETA, received, installed. Needed parts come first and late orders stand out.
Sublet work, like alignments or machine shop jobs, is logged with where it went and when it is due back.
Set up your everyday jobs once, with the labor, the parts and the correction text, and add one to a repair order in one click. If the car was booked for that service, the job is already on it at check-in.
The customer still approves it like any other job.
Approvals from the customer's phone, fees that add themselves, and the profit on every repair order.
Send the estimate as a link, by text or email. The customer sees the inspection photos and the technician's notes, taps Approve or Not now on each job and signs, and the repair order updates by itself.
Declined jobs go to the follow-up list. The signature is kept on the repair order.
Shop supplies (a percent of labor, parts or both, with a minimum and a maximum) and flat fees are added to every repair order automatically. The counter can waive them on one repair order, with a reason.
Once an invoice is issued, its fees don't change.
Every repair order shows its gross profit on parts, on labor and per hour sold, and the shop report adds it up for any period and per technician. A markup matrix prices a part from its cost as you type it.
Labor profit needs what each technician costs you per hour.
Record cash, check or card at the counter and print a receipt. Or the customer pays an issued invoice by card from their phone, on Stripe's own page, so the shop never sees a card number.
Paying online needs the shop's own Stripe account. The money goes from Stripe to the shop's bank, and Stripe charges its own card fees.
Texts customers can answer, and a list of the work they said “later” to.
Text customers from the shop's texting number, and their replies come back in. Automatic texts (drop-off reminder, ready for pickup, service due, declined-work follow-up) are each off until you turn them on.
Service-due and declined-work texts only go to customers who gave written consent to marketing texts. STOP is honored. Live texting needs a number registered with the phone carriers; we set it up with you.
Every job a customer said no or “later” to lands on a follow-up list, with its date and its dollar amount. A service-due list shows which cars are due for maintenance, car by car.
Better you read it here than find out after setup.
No sales call. Look at the demo, and email when you want to talk.
The demo is open now, with no signup. Questions go to info@tessavio.com.